Interesting stuff from August 15th through September 6th

The weekly round up:

 

  • Collaborative Learning for the Digital Age – It’s a longer piece, but an interesting discussion about attention blindness, and how you can use groups to avoid/minimise it. If everyone focuses on the one thing, you miss a lot of other stuff, but if everyone takes a different piece of the jigsaw, and then assembles it, a fuller picture emerges.
    There’s also some interesting thinking about assessment that plays out in corporate performance management …

 

 

  • - Every journey … – The other recent post that highlights the personal nature of enterprise2.0 … for adoption, people have to find a solution to their problem(s), and this doesn’t usually happen according to a project timeline, but one person at a time on a serendipitous scale

 

 

  • Talking about a world without faces – One of a couple of posts recently seen that go to the heart of a problem with the idea of “social business” or Enterprise2.0: in the end, social networking/media in the enterprise is only effective if people voluntarily adopt. The implication of that, often forgotten, is that some won’t. We have to be realistic, therefore, about what is possible … this post also demonstrates that adoption can only be maximised if we make the “social” part of every body’s “business”.

 

 

  • Leadership: Vivek Kundra, Uncle Sam’s first CIO – It may sound like the dream job, but the outgoing CIO of the United States found many of the same problems that are familiar to the corporates (albeit with a few extra zeroes appended) – projects over budget and schedule, poorly executed, and old technology. Maybe we shouldn’t feel so bad …

 

 

  • Your customer won’t take a bullet for you – Loyalty programs don’t really build loyalty in your customers – they’re a bribe or incentive to get them to so something they might not otherwise. The “new” buzzword, gamification, is also a pretty shallow substitute for a product and/or service that kicks ass. If you really want customer loyalty, make their lives better in some meaningful way …

 

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